Women in Customer Success Podcast

128 - How to Own Your Career Growth - Angeline Gavino

• Marija Skobe-Pilley • Episode 128

Share episode

Are you saying 'yes' to opportunities that come your way?

I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.

We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start the podcast which aims to provide resources and support for customer success leaders.

Angeline is a Customer Success Leader with over 17 years of experience in the B2B SaaS industry. She has successfully built and scaled customer success organisations across four startups from pre-seed to growth stages. She is the Founder & CEO of CSRevSpeak, where she coaches CS leaders who carry a revenue quota and helps them establish effective CS operating models for revenue growth and upskill their teams to do expansion sales. She is also currently the Vice President of Customer Success at Katalon.

In this episode:

  • The move from the Philippines to Vietnam
  • Angeline’s customer success career path
  • Advice: What experience teaches us
  • The importance of seizing opportunities
  • Launching the CS RevSpeak Podcast
  • Overcoming doubts in podcasting
  • Building a community

Listen to the full episode to hear more about Angeline’s journey and her tips for career success. You'll gain valuable insights into building a rewarding career in customer success by understanding the importance of mentorship, community involvement, and leveraging past experiences. Our discussion reflects on how various roles, from support to operations, all play a part in shaping a fulfilling journey in customer success. 

Follow Angeline!

This episode was brought to you by Deployflow.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



Speaker 1:

Hey, welcome back to the Women in Customer Success podcast. As we fall into the fall, doing next year's financial planning and pushing hard to get the most out of these last few months of the year, I want to say a big thank you for listening to this podcast, thank you for supporting us and thank you for just being part of the community and having the podcast being part of your lives, either on your weekly grocery shopping or on your daily commute, or on your morning walks or runs. Thank you for listening. I really appreciate that. To Angeline Gavino, one of the prolific voices of customer success in Asia Pacific and the host of CS Rev Speak podcast, I would also like to ask you to support Angeline on her podcasting journey, as you've been supporting me so well over the years, and if you're looking to start your own venture or podcast, this episode is definitely for you, as we are talking about the mindset needed to go out there and venture into the unknown. Let's tune in. Hi everyone. This is Maria Scobe-Pillay and you're listening to Women in Customer Success podcast, the first women-only podcast, where remarkable ladies of customer success share their stories and practical tools to help you succeed and make an impact If you want to learn more about customer success, get career advice and be inspired. You're in the right place, so let's tune in.

Speaker 1:

Hey, welcome back to the Re-Winning Customer Success podcast Today. I am absolutely thrilled to welcome Angeline Gavino. She is the host of the Customer Success RevSpeak podcast, or actually I think it's called exactly CS RevSpeak podcast. She's also a VP of Customer Success at Catalon DriveSpeak podcast. She's also a VP of customer success at Catalog. Angeline, I've kind of known you for so long. You've been part of so many of the Women in Customer Success initiatives, from power up mentoring to the community. Finally, we are speaking. I'm so happy to bring this conversation to the world. Welcome to the podcast.

Speaker 2:

Thank you so much for having me. Yes, we've been connected in one way or the other through Women in Customer Success, and I'm excited to be having this conversation with you as well, looking forward.

Speaker 1:

Angeline, I'm convinced that so many people know you, but I know that there are so many things that we all can find out more about you, so let's start with some geographical ones. I kind of like to place people in different locations, as we are so global. Where are you based this?

Speaker 2:

morning. I am based in Vietnam, in Ho Chi Minh City, wonderful.

Speaker 1:

Now, what is one fun fact about you that you think most people wouldn't know?

Speaker 2:

Oh God, one fun fact. Oh, you threw me in a loop there. There's a lot of fun facts about me, but I guess choosing one. Well, I don't think it's a fun fact, I think because I'm based in Vietnam and the community knows me as being based in Vietnam. I think they think it's a fun fact, I think because I'm based in Vietnam and the community knows me, as you know, being based in Vietnam. I think they think I'm Vietnamese, but I'm actually Filipino from the Philippines and, yeah, I've been living in Vietnam for the last eight years.

Speaker 1:

How did it happen that you moved from Philippines to Vietnam? And I love this conversation because, in fairness, I'm based in Europe. I know there are so many listeners based in the US or other parts of the world and sometimes we, you know, we think of Asia, asia Pacific, asia Pacific, you know, but it's such a huge area of the world and there are so many amazing cultural differences from each place, so let's talk about it more. I'm really also interested like what prompted you to move and how did you find the move? And, you know, creating a life and career again in another country it's never an easy thing.

Speaker 2:

Sure, yeah, absolutely so. As I said, born and raised in the Philippines, I actually moved to Vietnam for a job opportunity, my first company. I have been working for that multinational organization, 50,000 companies globally. I've been working for them at that time for close to a decade, and I was at that point where I needed a change, felt like I want a change in the atmosphere and environment, and so my husband actually has family here in Vietnam, and so we one day we decided to visit them, and it was my first time to visit Vietnam at that point in time and it was like, wow, this is actually like a great place and, like you said, it's still Asia Pacific, so it's not like that big of a change. But I mean, the language is different, culture is very different too. So, definitely, yeah, there were adjustments to be made, but what happened was I said, ok, maybe this is a place that we could move to. My husband and I would like to travel, and I think we have this dream that one day we're going to be traveling all over the world with the kids staying like in one country, like for I, staying in one country for a long enough period of time to discover it and move across different countries, and so this is the first phase of us doing that. And we moved to Vietnam because it's near and also he has family, like I said.

Speaker 2:

And then I found a job. I moved into a startup. I was actually doing sales slash customer success there. It was a very early stage startup where the sales team closes the deals but then also takes care of the customer, and so that was my first foray into this whole startup scene and from then on, to be honest, like I said, from 50,000 employees to a small, small startup just fledgling and starting from the ground, I actually never looked back. I've worked for four startups to this day in various stages of growth and maturity, from early precede stage to growth stage, and I enjoy working and in the startup life oh, what a story.

Speaker 1:

I think that's. That's just so wonderful to hear how you loved traveling and potentially, maybe that's like the first stop of traveling somewhere, even more with kids. As we just discussed before we hit a record button, we both have two kids and it's just so wonderful to be able to take them on different places. Just recently, I worked for some time with a lady from the UK who actually decided to do exactly that travel with kids, and she spent the last two years in Vietnam. So I've been hearing a lot in the last few months about Vietnam and every morning when we would be connected, you know she was in Vietnam. It was her afternoon after beach.

Speaker 1:

It was such a nice atmosphere and I haven't visited yet and in my mind, vietnam is the place to go and definitely we see such a big trend of digital nomads right, especially people working in tech just taking kids all around the world. Why not? I'm so into it. I think that since COVID, I've been nagging my husband okay, where are we going next? We just didn't find a destination yet. So we are still in the UK, but maybe not for long, who knows.

Speaker 2:

Now Vietnam sounds interesting, yeah, yeah, I mean, it's totally different from UK, for sure. But yes, it's like I said, it's an adventure and we're happy, like I said. Second, my second child was already born here in vietnam. Um, she speaks the local language. I can't speak a word of it, despite being here for eight years. Um, but but, yes, we love it here. Um, I think if anybody wants to do it, take the plunge. I I've always thought like because by that time I already had one kid, we already had one kid and we're like it's really easy to move, you know, like go to a different environment and all of that. But my oldest son is thriving here too. So, yeah, don't find excuses to say no. Yeah, I think that there's always a way to get things going. So, yeah, take the plunge, take the leap.

Speaker 1:

Oh, absolutely, and you have definitely took many of those leaps in your life and your career which I'm excited we're going to talk about in more details throughout this episode. Another thing I wonder what's one item on your bucket list that you are excited to check off?

Speaker 2:

I think, like I said earlier, this is a long time dream of ours to really be able to just pack your bags, go to a different destination and in our minds, my husband and I, maybe one country per year, and again I'm stuck in that. Also, I just said, just take the leap. But with two kids in tow we're like, okay, I think at some time we're going to be able to make that a reality. But we really have to plan that out. But it's something that we want. We love traveling. We actually travel, at least, you know, once or twice in a quarter, and the kids love it too. So I love to be able to do that, especially now in the remote after COVID, where everybody has the capability to work remotely, work from anywhere. I love to seize that opportunity to still have your career and whatever that is that I end up doing later. But being able to do it remotely while traveling and learning and experiencing all of this like new environment, new culture and jillian.

Speaker 1:

If you could have dinner with any woman, past or present, who would that be and why?

Speaker 2:

oh, princess diana I think. I think she's like this epitome of grace and poise, but I also love the gossip part. I what was this? Like this Netflix um series, the Crown, and like their latest season is like you know, about Princess D with Princess Diana and you know all of those, you know all of that whole episode and I think I, yeah, I love, I think it would be fun and she seems like a. She seemed like a very, you know, outgoing person, nice person and, yeah, I think it would be fun to be able to speak to her and have dinner with her.

Speaker 1:

Oh my, what a wonderful choice. I think that's an incredible choice. Lady D, Princess D, that's wonderful. Angeline, you already gave us a little bit of a snippet of your career, how you started out and you moved to another country for a job and it was a huge company and then you went into the startups. Let's talk a bit more about customer success career. How did you end up there, I wonder, like what was that aha moment in your customer success career when you knew well, that is actually the career for me.

Speaker 2:

Oh, I like how you describe aha moment, because I think that there really was the aha moment that clicked with me because I actually really stumbled into customer success. My early career was all about experimentation and, honestly, fresh off college university, I really didn't know what to do. My major in university is languages, so, like languages, customer success, like there's no connection at all. But basically when I was starting, I really seized all the opportunity that was given to me and I was in different roles, like from support to operations to account management, until I get into this role, which is probably as close as possible to what customer success is today, because back then it wasn't really called customer success and what was constant across all my movement was there's always that element of being able to work closely with customers, whether behind the scenes, like in operations, or in a client-facing role. And that role it was, like I said, I forget how it was called. It was not customer success, but it's how it is today. We were onboarding customers, we were helping them with the training, empowering the users to use, helping them during their adoption phase, identifying potential expansion opportunities, together with the sales team. So that was kind of where I was and I landed there and I realized that I actually love this work. I love I think we try to call it post-sales work, because I like the fact that they've bought into what my company whatever product or services that we're offering, they've bought into what my company whatever our product or services that we're offering. They bought into the value. Now it's my job to help them through that journey, help them realize that value, help them solve the problems that they've had. That's why they purchase our product.

Speaker 2:

And from then on and it was still back in that first company that I was talking about I was working with them for like close to a decade.

Speaker 2:

From then on, I make a deliberate move to stay in that path, to stay within the customer success path, because, like I mentioned in the beginning, I just try to soak in and get all of these experience, learn from all the different roles that I've had to. You know that I've had because I was like individual contributor. I move up to manager and then I move back to an individual contributor role and then I move laterally across to a different business department or business unit. And I was what you would probably call a generalist in the beginning. But, honestly, in being a generalist is how I found my calling, how I found what I really wanted to do, because I've tried all of these things and when I got into what we know as customer success today, it just clicked and, like I said, from then on I made a deliberate path to really getting into that learning more, getting mentors, being part of the community and really growing my career within customer success.

Speaker 1:

I just wanted to ask you what is one piece of advice you wish you could give your younger self that's starting customer success. I just wanted to ask you what is one piece of advice you wish you could give your younger self at the start in customer success career? But now you already I felt you started responding like thinking of mentoring, thinking of communities and all those things that are like support network in your career. But I'm sure you actually have some proper advice. Is there anything else you wish you have done like differently, or you wish you had known then, as you know what you know now?

Speaker 2:

yeah, that's true. I think that was like a lot of things that I said. I do think I would say I would tell my younger self, like, just just do it and the and thing is and maybe it's like a recurring theme and a lot of the subjects that we've touched upon already that I always, just like, wanted to take the leap. I got an opportunity presented in front of me. I seize it and I see it as a growing opportunity and I think we have to embody that mindset, like that growth mindset, and that it comes in a lot of ways. And, like you said, which is also something that I alluded to earlier, right, getting mentors, and your mentors can be even your manager or somebody within your organization that can help you. And I think I'll tell myself continue to own your growth, because it really was through my own initiative that I got to where I am today. And the reality is, even though the companies that I've worked with have given me the opportunities, if I didn't really take that leap, if I didn't grab the chance, then I wouldn't be where I am today. And so, like I said, mentorship communities, but also proactively learning.

Speaker 2:

I still do believe that there is, you know, you learn from, like trainings, from certifications, although obviously, in a lot of ways, there's a small portion of that beyond like that. I like to learn on the job too. That's why I I just, you know deliberately like grabbed all these opportunities and I learned a lot by doing, for example, I was in operations when I started, so I dealt a lot with data, with tools and all of that, and I brought that with me in my role as a CS leader. I'm very data driven. I still like to geek out and do pivot tables and Excel sheets and work on data analysis. I still do a lot of that and I think really that helps. Whatever I've done in the beginning, whatever I've learned along that journey, has helped shape what I am as a leader today. So, yeah, I think bottom line is continue to seize the opportunity.

Speaker 1:

Today's episode is brought to you by DeployFlow, your go-to team for cloud transformation, deployment services and managed support. Are you a US-based company looking to open European offices and operations? Our teams of experts are strategically located in the UK and Central Europe, catering to US companies seeking top-tier application support across Europe. Deployflow specializes in collaborating with scale-ups, ensuring seamless operations and optimal application performance. If you're about to open European offices and operations, partner with DeployFlow and have a peace of mind. Book a call and find out more about top-tier managed IT support services. Deployflowco.

Speaker 1:

I love so much what she's saying and you mentioned own your growth. Oh my gosh, how many. I mean. You are also coach. I'm sure you're having those conversations with people.

Speaker 1:

How many times I've been having conversations with people and they're asking how do you progress in your career? You know what are the things you need to learn to grow, and sometimes it's all about like everything that is surrounding you. Start learning from everything and, as you said, seize those opportunities. I remember when I was starting out a few evenings in a week for sure I would take my laptop and I would do some of the trainings and certifications that were available within the company. You know so many of the ones on the list.

Speaker 1:

Not that no one is asking you to do it, but simply because I was so curious and interested and everything adds up right. I think that you can't expect that you work just nine to five, close everything and then you're developing a lot. I mean not that I have something against it, it's simply like growth and learning doesn't happen always within the working hours. Open to say yes to learning opportunities whenever they appear and just be really consciously open to do it, not, you know, finish off your job as if that's it for the day. Like learning is not only job, it doesn't only happen at the job.

Speaker 2:

Agree 100%.

Speaker 1:

But, as you said, there is a leitmotif in your career Say yes, just do it. And I'm so pleased to start asking you questions about your podcast. What prompted you to start a podcast, firstly, and what prompted you to start that type of podcast with that title? I can't wait for the story.

Speaker 2:

Thank you Well. Okay, so in my current role right now, as you mentioned earlier, I lead the customer success team at Catalan. When I was hired, I was tasked to lead a startup. I built and scaled customer success teams in my previous roles and I thought, oh, this is a piece of cake. I think I can do this because I did have some account management background. But pretty soon I realized that it's really a tough job because not a lot of customer success managers I inherit. I came into the organization, I inherited a team, I inherited an existing process and setup and all of that. And so it's hard when your CSMs don't have that sales background and a lot.

Speaker 2:

At that time, like years ago, cs as a revenue driver was not a very big thing. I think only in recent year, in a recent year, that we really see the role of customer success evolving to be a revenue driver, and so back then I was like looking for resources Okay, how do you integrate sales with customer success? How do you do sales in the context of customer success? And there was nothing. There was nobody talking, nobody out there and I follow a lot of communities, a lot of CS thought leaders. Nobody was talking about this Like how do you do this the right way?

Speaker 2:

And fast forward to now, as I started to think about what do I want to do, I've started my own venture and my own coaching company. I've been coaching CS professionals for a while now as part of Power Up as well as part of Women in Customer Success, and I thought, okay, I think I want to do this and I started working on that, and one of the things that I zoned in is that I'm sure I was not alone in that journey. There are a lot of CS leaders now, because we've kept hearing this that CS needs to own a revenue number, and I know that there's a lot who just don't know how to get started. And that's really how all of these came into play and how I started CS Rev Speak podcast, which is the shortcut for you rightly said, customer success revenue speak, and I started creating that because I want to help CS leaders like myself who was looking for those resources? And the thing is we're not talking about revolutionary strategies never before seen.

Speaker 2:

All of these are things we know. We know how sales is, we know what account management is. It's just that most of us leaders don't know how do you combine it with customer success and while keeping to the mission of customer success. And so, yeah, that's where it came about and I said, okay, I think one of the ways that I can reach a larger audience. I'm pretty active on LinkedIn, but I wanted to reach a larger audience. I thought, okay, podcast I'm an avid podcast listener, I'm a listener of Women in CS podcast and all those other podcasts out there, and I also haven't found any podcast that really speaks to just customer success leaders and helping them with the strategy of how do you build a revenue-driven CS team, how do you coach your CSMs who need to drive expansions and cross-sells, and that's really the motivation that I have.

Speaker 1:

It's a wonderful motivation and thank you for putting it out there in a podcast format and my right to think that everybody can look up for it on Apple, spotify and all the other providers. Right, it's CS Ref. Speak by Angeline Gavino Absolutely, yes, yes, please have a listen to it and obviously we will put links in the show notes. It's an absolutely needed and crucial topic, as you said. Like everybody are talking about some aspects of it, but it's not like when you have to do it as a leader. It's really all about the how, and you want to hear experiences from others how they have done it, what didn't work, so you kind of don't do it and what are the things that work. But now, speaking about the podcast, I really want to go even deeper with that, because I'm a huge believer that I think every woman should have a podcast. It's such a wonderful way of expressing yourself. But also, I know how many women come to me and ask me for advice or podcast and then we don't see it coming out yet. It's not an easy thing to do. Yet it's not an easy thing to do.

Speaker 1:

When you have decided about the medium that it was podcast like, tell me about the process? Did you have any doubts or did you just again went for it, as you do typically? What were some of, like, the first things that you want to, you know wanted to do, simply because it can be very overwhelmed going and researching about podcasts and then you find 50 different checklists for you know, from expensive tech to what not these days, like, there are so many businesses telling you how to start a podcast, et cetera. So, anyway, let me be short. I like there's so much to it, like, did you have any doubts out of what did you do to you know, to just really go for it and ignore everything else?

Speaker 2:

I know. Yeah, well, obviously I was like who's going to listen to me? You know, you always have. I think this is I don't know if it's a woman thing or anything but I always like I'm, I'm going to put myself out there and I was like who's going to listen to me? Like I said, I wasn't sure what audience that I will reach and all of that. But when I got past that limiting belief, that imposter syndrome kind of thinking, I was like just go for it.

Speaker 2:

My whole mantra in doing this is I don't even look at the numbers, I don't look at how many people are listening, what's my stats? How many downloads did I get? Honestly, I don't know if you asked me. It's a pretty new podcast, but my whole mindset coming into this venture was just do your thing, just like share what you want to share. This is a great platform. And it kind of like changed my mindset. Who cares if nobody listens? And if one or two listens, I'm going to be so proud. And, like I said, I think it started with just that mindset. Don't come in thinking that you know, I want to get all of these number of listeners and downloads. I think, if you keep yourself true to what your initial intent is. It's just going to follow. So I think there's a lot of mindset that comes into play for you to be successful, because the moment that you focus on the numbers, you're going to be like, oh my gosh, my last episode, only X number of people listened to it. I don't want to get demotivated by that and I was like I just put myself out there and I do know this is typically a journey. I stopped comparing my. I didn't want to start comparing myself with people who have been doing this for a long time. So I know that I have a larger audience and a larger following. So I was like someday you're going to get there, so just do your thing, record and all of that.

Speaker 2:

And when I started this I'm pretty savvy with you know, just like tech. I the first hurdles to I to figure out which is like all that tech stuff right, and now I use a microphone. I was like having my headphones before, but I did see that because I am a prolific podcast listener too and I know that the audio is like a very big factor for people to listen to, because I myself like, when the audio is so bad, I just like, no matter how much I love the topic they're talking about, I'm just going to move on because I can understand right. So I had to figure out all the tech. I had to figure out where to host it. It was honestly like one of the time consuming parts figuring out how to upload your podcast, where to host your podcast and all of that. And then comes like, who are the people I'll invite to this podcast and and the work that comes into play into the recording and all of that. So it was a big undertaking and, like I said, there were limiting factors in the beginning, but once I get past that, it just went right into doing it.

Speaker 2:

And, yeah, I, I recorded like a bat, I batch recorded. Um, I I have like a how do you call this? My, my episodes, my episodes were, um, already spaced out, like we're all recorded, and I have episodes lasting until next month because I didn't want to get into that pressure that, oh my gosh, I don't have an episode coming up next week, so I need to get some to record something now. So I really planned it ahead so it doesn't get in the way of what to do and I don't think that it's a burden and I try to be very realistic with what I can do.

Speaker 2:

In the beginning I was like, maybe I'm going to release a weekly episode and I'm like, no, that means I have to do X number of podcasts episodes. I need to record it if I want like a you know, a lineup. And so I said, okay, let's do it with a bi-weekly. And then went from there. I think, to whoever wants to get into podcasts, you have to be very clear about what you want to do. What is your intention, what are you trying to achieve with your podcast? And then be very realistic with what you can accomplish and at a specific point in time, because I still have my full-time job and I know that I couldn't commit to really going all in and I know a lot of podcasters that I listen to record every day, release episodes every day, release every week I said I can't do that. So I was very realistic with what I can do where I am right now. Yeah, there you go.

Speaker 1:

Wonderful, solid advice and I love how you took it in a sustainable way. I remember when I started I also started bi-weekly, because it's simply when you start calculating how much time you needed to record it, to have it on a weekly basis, with some really good lineup of many episodes ahead, it is almost impossible. So it's awesome that we started in a sustainable way. And I just love when you're saying that you couldn't care less about the audience numbers, not the audience the numbers. I know I was always like that. Like I'm not looking at that, because when you have somebody reaching out to you saying, oh you know, thank you for this episode, like I learned something in your conversation with X, y, z, I'm sure you're getting that. Like that is the biggest reward that you're having when people are coming to you and giving you feedback.

Speaker 1:

Just one point for anybody who is looking to start a podcast please, please, do it. But then the best thing, or the most mortifying thing, I guess, is, even if you put a podcast out there, no one ever will know about it immediately, right, angelique? Because how many millions of podcasts Like there is no chance if you don't tell anyone about it, that people will just find out, it just doesn't happen. So you still need to do lots of promotional work in a way of telling your friends and family and colleagues. So you know, it's not even a big deal if you just start and you are a bit unsure how, because no one will just get to know about it immediately. So you can even start it and put it out there and then, when you feel comfortable and good about it, then tell everybody about it. It's all possible and it's not about how many listeners you have per episode. It's more of. Are you putting yourself to do the work that you are supposed to do?

Speaker 2:

I guess Agree, I think a lot of people who has this idea. I want to start a podcast, but there are probably different reasons why they don't just take the leap, because I think one of those is that they're afraid to put themselves out there to be judged and for people to hear them and all of that. And, believe me, like a few years ago, when I was, oh, maybe, starting out in my career, I hated hearing my own voice, like when I'm like in videos or in recordings, you know, when you do all of that, and I was like I hated to hear my own voice and I was like I got over that. Like you just really have to go out there. Like I said, think about what you really want to do, and I think it all follows. If you believe in what you're trying to achieve in doing this or anything in your life, I think that everything will just follow.

Speaker 1:

Oh, absolutely what a wonderful advice, Angeline. What is next for you in your career?

Speaker 2:

I like that question. I'm still working at my current role as if I are leading a customer success team at a B2B SaaS startup. I love what I'm doing so far. To be honest, I think, just like every customer success professional, we love the human interaction, the human element of the job, and I love that I get a chance to work directly with our customers, to work with a cross-functional team, learn from them. I'm learning a lot from product, from marketing, from finance and from sales as well. I also love working with my team right now, but at some point in time, I want to really get on and start my own venture, and I think my podcast was the beginnings of me branching out and making it a reality.

Speaker 2:

Me branching out and making it a reality, and I like everything I do in life, even in customer success, I do things in phases, and so I think that first leap was, yes, doing my own podcast, and what I've started to do recently as well was to monetize my coaching, because, as I've mentioned earlier, I've been coaching CS professionals for years now and I think that my experience I'd love to be able to share my experience and I think that particularly this topic that I have been discussing in my podcast I think is going to be a big learning opportunity for the customer success community, and really that's where I see myself next.

Speaker 2:

I probably at some point will venture out and really go full time on my coaching and maybe do weekly podcasts by then, because then I would have more time to do so, but really go on and creating content and building the community. I think there's one thing that I admire with what you've done so far, maria, is your Women in Customer Success community. I think I realized that a lot of the people that I admire in the industry are the people that have built communities, and I want to be able to build a community as well and to help people that way. So that's how I see my next step will be.

Speaker 1:

Oh my gosh, this is so exciting because that's exactly how I see you. Maybe I see you even earlier than you see yourself. For me, you are already a CEO of CS Rev Speak. You know coaching, consulting, training from you know from courses, courses from podcasts, to so many different things that you are already doing and you are already creating that community that will just in point of time when you see it being big enough, you will then venture out. I'm really excited for all of that is coming for you because because I do believe you have done, as I said earlier, a little bit like by the book almost that's how it looks to me Very good. I just love how you started with podcast and you are building community with it already and everything else will just fall into place. I'm just very excited about seeing everything that will happen for you. Good luck with that.

Speaker 2:

I appreciate it. Thanks so much. That means a lot to me and I think that a lot of the people in the CS community are really truly supportive. You're a big testament to that, so I appreciate that. Thank you, it was just wonderful.

Speaker 1:

I really appreciate that we took some time to speak about not only customer success and strategy, which are really exciting topics, but more into how to really take that leap of faith and plunge and do something that is remarkable and, in a way, it is allowing you a different future when it happens, but you are already on a good way for it. Is there anything that you feel you would like the listeners still to know about you or any kind of parting message that you don't want to miss out of telling them? Oh yeah, absolutely Well.

Speaker 2:

I'd love to invite them to listen to my podcast. Thank you so much for giving me the space to share as well. I know that there are a lot of CS leaders and I speak to a lot of them on almost a daily basis, and I know that the challenge right now in the industry is we're thrust into this role of being a revenue driver, but without really having the proper tools to be able to do so and to be successful, and I love to set up the industry for success, like CS leaders for success, and I know a lot of people are starting to do that now, and so you know, reach out to me. I love to network with people. This is how I get to be connected with Maria and the women in CS. I think community is so important and, yeah, find me on LinkedIn If you have, you know. Just want to chat, connect, network, talk about revenue-driven CS, talk about anything else that we've spoken about today. I'll be very happy to be connected.

Speaker 1:

Wonderful, angeline. I would definitely. I'm thinking you're my top one anyway in APAC for everything revenue-related People go Angeline. I would definitely. I'm thinking you're my top one anyway in APAC for everything revenue related People go to Angeline.

Speaker 2:

Oh, I appreciate that. Yes, to be fair, I don't think that, and I think this is one thing that I found my call. I think that this could be my calling too. I think we need to bring a lot of voices from the APAC community, because there are a lot of voices in APAC community, right, but a lot of voices from the APAC community, because there are a lot of voices in the APAC community, right, but a lot of the thought leaders that we see out there are either based in the United States or in Europe, and I think there's a lot of voices in APAC. Considering how culturally different it is here, and oftentimes the flavor of CS and APAC can be a little bit different, so I'd like to say, maybe a couple years or next year, a couple years down the line that you know, we started building a larger community in APAC.

Speaker 1:

I think you definitely are on a great way for it because you have started building community for CS professionals to come together and speak revenue. And I also can't wait to meet even more voices because, as you said, it is such a huge geographical area with very, very different cultures and flavors of customer success and one doesn't fit them all. What's happening in the US or Europe is not always the exact template of what should be happening in other parts of the world. So, yeah, excited to see what is coming next to it. See us communities in APAC. Angeline, thank you so much for coming to the show today. This was so wonderful getting to know you a bit better and all of your amazing ventures that you're doing, and especially your really, really clear growth mindset, how you just, you know, just go for it, you just do it. I mean, there's nothing better than that.

Speaker 2:

Thank you so much and really I appreciate you giving the platform for women and customer success to really, you know, share their experiences. I've, you know, I really appreciate it and I've enjoyed the time chatting with you and really I like how we kind of like jump on different topics and I, like you said, customer success is always, you know, a topic that's close to our hearts, but oftentimes it's just nice to see the person behind the persona, right? So thank you so much for inviting me. It's been a pleasure getting a chance to connect with you. Thanks for being here, getting a chance to connect with you. Thanks for being here.

Speaker 1:

Thank you for listening. Next week new episode, Subscribe to the podcast and connect with me on LinkedIn so you're up to date with all the new episodes and the content I'm curating for you. Have a great day and talk to you soon.