Women in Customer Success Podcast
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.
Episodes
137 episodes
London Live: An Intimate Evening with Daphne Costa Lopes
In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes.Daphne, HubSpot's Global Di...
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Season 4
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Episode 137
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1:32:23
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136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan
In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she bui...
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Episode 136
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35:00
135 - How to Transition from Recruitment into Customer Success - Ewa Zajac
How can the skills you’ve learned in one job help you succeed in a completely different field? My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success....
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Episode 135
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39:49
134 - How Psychology led me into Customer Success - Emma Lampert
How can a background in psychology and neuroscience shape a career in customer success?I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psycholo...
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Episode 134
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41:49
133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak
What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. <...
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Episode 133
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36:55
132 - How to Enable Others to Reach Their Full Potential - Nieves Canada
How can you, as a leader, truly empower your team to reach their full potential? In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult c...
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Episode 132
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47:17
131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco
What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.Sara Arecco is the head of customer success and ...
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Episode 131
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33:30
130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont
Ever feel like you’re not good enough, even when you know you’ve earned your spot?My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a custom...
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Episode 130
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38:15
129 - Building Relationships in PR and Customer Success - Pragya Dubey
Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast.She talks about her career in public relations and customer success. With nearly two dec...
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Episode 129
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36:43
128 - How to Own Your Career Growth - Angeline Gavino
Are you saying 'yes' to opportunities that come your way?I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journ...
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Episode 128
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40:13
127 - Transforming Customer Success with AI - Nádia Vieira
What does it take to create great customer experiences globally? Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Custo...
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Episode 127
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29:25
126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina Vatafu
How can empathy be a game-changer in leadership? In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-perfo...
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Episode 126
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36:29
125 - How to Transition From Academia to Customer Success - Charlotte Jupp
Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to t...
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Episode 125
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32:21
124 - Career Advancement Secrets: Moving Up Within the Same Company - Rebecca Wallace
Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all...
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Episode 124
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38:06
123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari
My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, th...
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Episode 123
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34:28
122 - How to Take Next Steps in Your Career? - Heelee Kriesler
Are you ready to transform your career and achieve your career goals?With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but als...
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Episode 122
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33:16
121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva
Are you part of customer success communities?Are you curious about the power of communities in career growth?In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist ...
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Episode 121
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37:14
120 - The Most Underrated Communication Tactic: Playbacks - Fallon Relay
How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers a...
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Episode 120
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32:29
119 - Where to Start and How to Build a Successful Customer Success Function - Sara Masson
Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically. ...
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Episode 119
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44:41
118 - How to Progress in Your Career: The Strategies That Always Work - Eloise Salisbury
Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. ...
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Episode 118
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46:13
117 - The Secret to Building Successful Customer Success Programs - Erin Stavi
What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.Erin is the ...
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Episode 117
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39:14
116 - Get Your Customer Journey Mapping Right - Jennifer Peters
Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal align...
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Episode 116
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37:38
115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi
Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about ...
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Episode 115
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40:26
114 - How to Live a Big Life as a CS Professional - Melissa Bickford
How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford.Did you know that your habits and values drive personal development and that ...
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Episode 114
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42:13
113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie
Is your CS team transitioning into commercial roles? Then this video is for you! Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviour...
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Episode 113
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43:06