Women in Customer Success Podcast

137 - A CS Recruiter's Guide to Finding Your Perfect Role - Swati Garg

• Marija Skobe-Pilley • Episode 137

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In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US.

Swati’s career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journalist before pivoting into recruitment. Today, she helps CS professionals land roles by focusing on personalised applications, networking, and showcasing measurable impact.

We cover:

✅ Resume strategies that work – How to use keywords effectively so recruiters find you.
✅ Quality over quantity – Why mass-applying doesn’t work and what to do instead.
✅ Following up like a pro – The best ways to reach hiring managers (hint: emails > LinkedIn).
✅ The job market shift – Why local candidates have the advantage in hybrid work models.

Swati’s key message? Don’t be afraid to reach out!

This episode is packed with actionable advice for anyone job-hunting in CS or just wanting to future-proof their career.


Follow Swati.

This episode was brought to you by Vitally.



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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


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Host Marija Skobe-Pilley


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Speaker 1:

This episode is brought to you by Vitally. Vitally is bringing in a new era of customer success productivity with their all-in-one customer success platform.

Speaker 2:

Vitally gives you unmatched visibility into your company's health and success. And now you can measure operational strategies on customer outcomes at scale with goals directly in Vitally. Exciting news for all the listeners Vitaly are also giving away a free pair of AirPods for all Women in Customer Success podcast listeners when you take a qualified demo with them. If you're in the market looking for a CS platform, make sure you visit vitalyio slash women vitalallyio slash women to book your demo and get your airpods.

Speaker 1:

And now let's get into the episode Hi everyone, this is Maria Scobepile and you're listening to Women in Customer Success podcast, the first women-only podcast where remarkable ladies of customer success share their stories and practical tools to help you succeed and make an impact. If you want to learn more about customer success, get career advice and be inspired, you're in the right place, so let's tune in. I'm very excited today to introduce.

Speaker 2:

I'm very excited today to introduce and speak to Swati Garg, the founder and CEO of Milo Associates. I feel that I have known Swati for quite some time, definitely only in the last few years. I've been following what she's doing, I've been following her brand, I've been following her recruitment endeavors with Milo Associates and then finally, only a few months ago, we managed to meet each other in person. So I'm really excited to bring this conversation to you today and Swati finally, welcome to the show.

Speaker 3:

Thank you. I'm so excited to be here. I feel like it's been such a long time coming. I'm so pumped.

Speaker 2:

Swati, I'm sure that most of the hope for the customer success world know you or know about you or of you. But let's help them get to know you a little bit better. So I'd like to geographically position my guests. Firstly, where are you based?

Speaker 3:

I'm in Chicago, chicago.

Speaker 2:

I'm in.

Speaker 3:

Chicago Illinois.

Speaker 2:

Very good. What would you say about yourself? Are you an introvert or an extrovert?

Speaker 3:

Oh, I'm very extroverted. I really like people. I think as I've gotten older I've become a little bit less extroverted, but I'm still like high on the extroversion scale. Like now I think I enjoy more alone time than I did when I was younger, if that makes sense, but yeah, still very extroverted.

Speaker 2:

I think I could tell, like, you do get the energy and you're all pumped up after being with people, like definitely that's how you come across in real life as well. Good, I'm glad that's me. Yes, uswati, I'm interested in one thing, a question that I always like to ask my guests, because it just tells me so much about lots of things. Now, imagine when you were a 16-year-old Swati. Would you be surprised then to see yourself now in this current role and your current career? Oh wow.

Speaker 3:

Yes, completely. I'd be so surprised I mean, I didn't even want to start a business Like it was something that was like way, way, way down the future. We are, you know, we're my parents came from India. We're first generation. We're like you know, we think about stability and careers that have a lot of stability, and when you think of entrepreneurship and having a business, you don't necessarily think of stability right away. So, no, that was not in a not even in my brain when I was in high school.

Speaker 2:

What were you interested in when you were in high school and like what led you later on in schooling in terms of the, the degree and starting your career? Like I'm interested like basically from from the time when you were 16 until you started your career, like how was that time for you?

Speaker 3:

Yeah, well, this might be really surprising, but I was really actually in the film and I to be a director. I wanted to be a director because I grew up on Bollywood and I was like never wanted to be an actor actresses but I always like wanted to meet them and be friends with them and I was like, well, if I'm a director, I can be friends with all of them. And so growing up I was just like really interested in movies and film. And so in high school I took like film classes and it was. It was really cool, but I realized it was like not for me. And but I was really interested in psychology.

Speaker 3:

So when I went to college I took, I decided to major in like or like at least take classes in psychology. And then I took a bunch of business classes as well. I wanted to. I was trying to get into the business school but I didn't get in, honestly. And but I took so many classes I got a business minor. But I found communication along the way, cause I had it was like a wreck and I was like I'll take communication. I like talking, it was like speeches and I fell in love with communication. So I ended up doing a double major in psychology and communication and got a business minor because I had taken so many business classes, because I thought I was going to go the business route and then I wasn't sure what I was going to do. But it was a good route for corporate and then I did that.

Speaker 2:

Okay, before we delve more into what were you doing in corporate and how that all led you to customer success, which I'm very interested about, I need to ask what would be your top three Bollywood movies that you would like to recommend to the audience. Oh my, gosh, there's so many. Yeah, there's so many.

Speaker 3:

Oh my God, wow, that's really hard. Well, I think the classic DDLJ Del Valle de la Miela de Lange, it's like from 95, 95, that like makes you just fall in love with Bollywood, and if anybody needs the spelling, I'm happy to do that. And then actually a recent movie called Rocky Oranic, ibrahim Kahani. It's like a very good balance of like the classic Bollywood with like new modern Bollywood, and it's just amazing. And then there's this one other movie called Piyejewani Hedevani and it basically is about youth and like traveling and like wanting to be young, but like the balance of like wanting to settle down, and so I think that is like a very interesting story for, I think, our generation.

Speaker 3:

But the classic, the 95 movie DDLJ that's really, which is the acronym for it, because it's so long and that's just like a classic love story. Right, two people fall in love, parents are against it, like it's a very classic love story. And then the one that's more recent is similar as well, but there's like very modern challenges. It's not just like, oh, parents are anti, they are anti, but the reasons are very different. So it's a lot of Bollywood is just quality and love and people not wanting you to be in love. So there's a lot of Bollywood is just quality and love and people not wanting you to be in love.

Speaker 2:

So there's a lot of very tips on that. Two reasons oh, I was introduced to Bollywood first time probably 14, 15 years ago, and the first Bollywood movie I have seen was Three Idiots. That's so good, it's such a good one. I think that's one of the movies that is always recommended for like Westerners to introduce them to Bollywood. It was just so awesome.

Speaker 3:

Yeah, it's so good. I mean also it's like it has a little bit of love, but it's just a lot of like education and science and comedy, Like that's a really, really fun one. I'm just like such a romantic, so everything that I love is like romance oh, but you didn't end up in that route.

Speaker 2:

you decided not to be a director from Bollywood, so you went into corporate. You know, let's talk about that like how I'm not saying how boring is that in comparison with Bollywood, because it's awesome, it's great. But just tell us what was that part? So, after your major, after your college, where did you start your professional career?

Speaker 3:

Yeah, so I actually got my master's in human resources right after that from a really reputable program in the States and I went actually I was in manufacturing. So I did manufacturing. I was an HR journalist for a Fortune 500 company. I moved, you know, to like the southern part of the US and I was like southeast and I did that for like the year. I realized that was not for me. I wanted to specialize, I wanted to be in like organization development and training and performance management, and so I came back to Chicago and then I did that for a while in like different industries. So I did that in like the pharma industry, I did that in the consulting industry.

Speaker 3:

It was really fun and you know, I, to be honest with you, I felt like I kind of just kept hopping right. I was like, oh look, I really like this, let me go try this, I really like this. And I was kind of stuck after like five years and it was like I don't know what I want to do. And a lot of people told me to go into recruiting because I've had a recruiting thread in my entire career and even like through all of college and grad school I was in career services and heavily involved in that and I was like sure, like I didn't know what to do at that point. So I joined an agency and I loved recruiting. I loved recruiting, but I honestly didn't love the sales aspect of it, which is funny, and I was actually, like you know, told which is a whole story in itself that, you know, maybe I should just go back to corporate and sales is not my thing and I believed them at the time, which I would say never believe what someone tells you, because that was not true.

Speaker 2:

Trust your gut.

Speaker 3:

Trust your gut and it was not true. But I did believe them at the time and the last area I really wanted to explore was the startup and tech world. Believe Me at the time, and the last area I really wanted to explore was the startup and tech world. So I just like, I left and I went to my first women in tech breakfast and I just fell in love with startups and tech and women in the space and I learned so much Like I had no idea that you know there weren't a lot of women in tech and I had no idea how we had to like rally together and like the inspiring stories that these women had dealt with. Like I just fell in love with the space, and I mean not working my full-time job, I went to event like every day for months.

Speaker 3:

That's so cool to try to like make my job, to try to get a job like I wanted to be a recruiter for a startup. And within a month, maria, I got my first client.

Speaker 2:

And it was crazy. Wait, let's just dip down. So you were going networking almost every single day and already after a month you landed a client.

Speaker 3:

Yeah, it was the weirdest thing because I wasn't trying to get a client. I was trying to get a job and I wasn't able to get a client at I was trying to get a job and I wasn't able to get a client at my agency. Like I was not good at sales and which is why I understood why they told me but I think I was just struggling with, like you know, really finding my pitch right, like my pitch there. And I think when I was selling myself, I know my pitch and I know what I'm really good, I know what I can bring to the table, and so I had a leader that um gave me a project and it was almost like a long interview, you know, in a way but um and but it was really fun and I was like well, I, you know I need projects and I need um, you know I have to support myself financially and and and then I got another project because I had a huge HR network, because I was HR. So I got another project and this was engineering. But then I got another project in sales and then I got an IT project. Actually, it was IT first, then I got sales and it just kind of was like naturally, like oh, you're recruiting, like do you want to try this and do you want to try this? And I was like sure, and I was still interviewing and I was like I love this. It was like six months in I'm freelancing and I'm interviewing and I was like I'm making good money, I'm very disciplined, I'm getting results. Like this is awesome. And honestly, I just didn't like there was a couple jobs I really wanted but I didn't get them because they said I didn't have enough experience in tech, even though I was like doing it on my own with like no resources, and it kind of blew my mind. I was like I can do this on my own and so I just stopped looking for a job and I went full-time. It was the first time I had like all the flexibility in the world. I did an entrepreneurship program, I traveled, I worked. It was just such a cool couple of years. I was getting projects and you know.

Speaker 3:

And then a lot of people were like this will be the customer success space. But they're like a lot of people were like you know, we need, you should niche, and I didn't know anything about business and I was like, well, I don't know. I was like I can do it all, like I'm doing it all right now and I was doing well, doing all of it. But I didn't have like a strong pitch again right, because I wasn't, I didn't have a niche. And then I got my first referral into my first customer success client.

Speaker 3:

It was a newer executive a newer executive in the customer success space, not a new executive general and he was like growing his team and he wanted to work with a small shop. I was obviously a small shop and I said I didn't know anything about customer success. But he was like he was a recruiter in a past life and he was like I'll teach you, I, you know, I like you, I'll teach you, I like you. I was referred to him and he taught me so much about customer success and I was like I love this. I was like I understand the business value, I love the skillset, I think it's challenging and it's a niche. And I needed a niche and I was like this is my niche. And so this was like seven years ago, seven and a half years ago. So people didn't really know what customer success was. So once I picked it, I had to keep like educating people. Until one day I didn't have to anymore.

Speaker 2:

So is that how Meal Associates were born or was born?

Speaker 3:

Yeah, it was, that's how Meal Associates was born. So a couple years, and so I was just swarthy garg, like freelancing, and I needed to brand and have a website and all of that. So I worked with a designer who helped me just with all of it. She helped me with the branding and the colors and the name and all of that because I had a name. But unfortunately, like the website was not available and I was like then I couldn't think of another name, so I just didn't name myself for like two years. I mean, I didn't even have a website for two years, so it was like all word of mouth until one of my like marketing friends helped me create like a really basic one that was like recruitwithsgcom, and then it was like so basic, it just had like my face and like four, five sentences and a couple of things on there, and then we you know I think it was like year three or something like that I did all of this.

Speaker 2:

Which is interesting because it also speaks about, okay, brand is incredibly important, but word of mouth, how you are recognized as yourself, as your own brand, how that is so much more powerful than anything else. So I can completely see why there was, in a way, not such a huge business need to start building websites and everything else that comes with it. But then it happened and you did, and you branded it as Milo Associates, which I really like. But would you like to tell us a story of what is Milo? What is the name? What was the meaning behind?

Speaker 3:

Yeah, yeah, definitely I'd love to, so Milo Associates. So, like I said, I was having a lot of trouble trying to figure out a name. So my designer, one of the exercises she had was help you find a name, and so she actually helped me find Milo Associates. And what Milo is is so there's a Milo, milo pearl. So it's a very, very like rare pearl. It's beautiful, it's this like beautiful orange pearl and pearl is my birthstone. So I'm a June birthday, I'm a Gemini and pearl is my birthstone. So that's the connection. So it's the Milo, milo pearl and we're Milo associates.

Speaker 3:

And actually the second meaning, which really is funny because my cousin actually pointed this out to me so Milo in Hindi means to meet, and so Milo, which I didn't think about, which is funny, because he was like, isn't that why you named him Milo? And I was like, no, not at all. But now there's like two meanings, which is really funny. But the original meaning is the pearl Pearl. I was just Googling. Now, yeah, so if you look at our logo, our logo is a pearl. It's like two pearls.

Speaker 2:

Beautiful. Okay, so this is how Camilo Associates were born, or was born, and you are now strongly into world of customer success. Okay, from my side of the world I'm based in England, just outside London. When I think about USA and the world of customer success and the recruiters in the world of customer success, I think of you. You're always on top of my mind.

Speaker 2:

I probably know others I'm not sure I know many others, but I know a few so for me, you are the CS recruiter in the US. So now, since you have been in the CS industry for some time, for everybody listening, for people who are looking to enter the world of CS or looking to just change their CS roles, what can they get from you, or what they should look up to you or what they should contact you about? Should they at all? Or like what are the programs that you would run for, let's say, csms or individual contributors or for leaders, or would you work mostly directly with companies? I'm just interested for the audience, so that they can position you when they think of recruiters in the US for customer success. That's what they go to her.

Speaker 3:

Thank you so much. I really appreciate that. So, yes, so a couple of things. We actually had a huge launch a couple of weeks ago and we've expanded a little bit, so we focus on revenue protection and expansion roles. So that's our next phase.

Speaker 3:

Thank you. So that is customer success. Professional services support you know, solution engineering really everything that like a CCO might own right. So that is customer success. Professional services support you know, solution engineering really everything that like a CCO might own Right. So that's really exciting. We added six new services and that's that's really fun. And from a Canada perspective we did.

Speaker 3:

We added coaching calls for the first time, so if you have like burning questions about your job search like LinkedIn resume, you have an interview coming up, anything like you can set up a call with us and we can help you Right. So that's one thing. We have a ton of free resources. We have a job search toolkit that is free. We have our monthly webinar series that is free. So we have a lot of resources for candidates that they can help them. Also, we would love them to join our database, right, so you can go on our website, join our database. We can keep you in mind for roles, right. So those are really the main ways that candidates can interact with us. We're obviously always here to help. If you need 15 minutes, we'll try our best to make that happen.

Speaker 2:

Candidates. If you're listening, grab those free resources by Swati or by Milo Associates, but it's awesome to see that you're also offering, you know, some calls and advice. So if somebody is in panic having interview coming in, you are here to help. That is really a great service, Swati.

Speaker 3:

Thank you so much. Yeah, that's new. We've been getting a request for that, so that was something that we with our new launch. Like I said, we just added six new services for companies, but one of the ones we added for candidates was the coaching call, because we honestly just didn't have a structure for it before. We really were a very traditional recruiting firm and now we've moved into being the ultimate hiring hub is what we're calling ourselves, and we're really excited about that, so we can help both sides a little bit better.

Speaker 2:

So I can say that you kind of found your niche. You found your professional home recruitment within the customer success or the umbrella of customer experience. What are the trends for customer success professionals that you have seen in the last year or two? Obviously, in the last few years we've been to huge waves of different layoffs and market being really not in favor of customer success at all. So what are you seeing at the moment? Where are we? How would you describe our current market condition and what should people do to position themselves properly for the future in customer success?

Speaker 3:

Yeah, so from like a candidate perspective right, You're asking more so.

Speaker 2:

Yeah, let's start with the candidate perspectives.

Speaker 3:

Yes, so I think, from a candidate perspective, I think it's really important to be able to I think we all know this right, though, is be able to tie yourself to some sort of number right. You have to be able to show your value more than ever now, with all the cuts and everything being tied to the bottom line right. So it doesn't matter what your role is. I would say, it doesn't matter if it's in customer success or not customer success. You have to show your value, and that's going to be with a number right. So I think that's the biggest thing. So, even if you're interviewing right, whether you've done activities that you think are revenue generating or not, revenue generating you still need to be like this is how much I've impacted the company from a financial perspective. So really having that lens in the conversation, so you know you're seeing as a value add. Of course, we know customer success is a huge value add, but with all the cuts and all the layoffs, you know it does feel like sometimes companies aren't fully understanding that, and that's why that, I think, is probably the biggest thing From a job search perspective. I would say the two things that I say again and again everything is moving into hybrid. So when you're in a job search, the first thing you want to check is a 50 mile radius of where you live or where you want to live, and check out those companies. Being local is going to be a huge advantage. They don't have to relocate you. You can go into the office a couple of days. It's going to be really good for the team. So that's my first advice.

Speaker 3:

And the second advice for the market is interviewing or applying to companies where you understand the customer really well or the industry really well, so you can add value right away to their customer. Right, there are a ton of candidates. There's still a ton of candidates on the market. It is slowing down, which is great. This quarter it's definitely slowed down. But I would say that if you can show that you understand their customer really well, you can add value really well. That's going to give you a really big edge in the interview process. And then I guess to kind of supplement that, making sure that you're creating resumes that might be more industry focused or customer focused, so you can show them that hey, this is how I understand the language, I understand their pain points, and that's really going to go a long way.

Speaker 2:

Thanks for those insights, swati. I wonder what is your take on current resume creation? I think you have that as your service as well, because I recently had a conversation with somebody who said well, now with ChatGPT, it seems that for candidates it might be very easy to personalize their CVs with ChatGPT, so basically the CV almost immediately looks awesome and great and then they can just put it to the sister. But I wonder, with the whole typical recruitment problem of screening CVs and that's one of the reasons why, kind of with applications, you always want to reach out to somebody, just because your CV can easily get lost in the thousands of applicants Like, what have you seen in the market?

Speaker 2:

Have you seen any trends in like designing or doing your CV that will really attract attention, because sometimes that's the biggest barrier in people applying for a job and obviously that's one of the reasons why they would come for you so that you can help with that, with those obstacles, really. But what would you suggest them? How to stand out? Really, the whole sea of keywords and AI softwares yeah, that's such a challenging question.

Speaker 3:

I've actually talked to other like talent people and recruiters about this in the space. Even though there's all these AI tools, they're still a manual component because you do miss people and you know I might be giving you know, like giving a little bit of our process away, but we are very manual in this terms. Right, there are, you know, ai is fantastic, but when it comes to screening their technology is just not there where you're not going to miss people. So I do think, like reaching out to people yourself, having like strong keywords from a from a candidate perspective, I think, reading the job description and making sure that you are putting in keywords that you know well. I wouldn't just put all the keywords then, because then the interview is not going to go well, but I would definitely put in keywords. I know keywords get such a bad reputation, but this is how people find you.

Speaker 3:

I'm such an advocate for keywords, whether it's LinkedIn or your resume. This is how we find you right. If you are a cybersecurity expert but your LinkedIn says I'm a marketing expert, I'm not going to find you. If I'm looking for a cybersecurity role, right, or cybersecurity expert in the CS space, right, keywords are really important and you want to really take time to be like what words describe me, what words do I know really well, right, and so, yes, you may not get that role because of keywords, but I guarantee you you will get the right role Because if you've taken time to understand your experience and put in the right keywords, I feel like the right role will come to you and it'll attract the right hiring manager or recruiter when you're sharing your experience. So keywords are really really important when you're applying, but also just when you're applying, but also just when you're sharing your resume to your network, because it'll attract the right person.

Speaker 2:

What would you suggest or recommend to candidates? Should they go into volumes and just apply as much as they can, or should they go into personalization route and really personalize only a few applications?

Speaker 3:

Personalization all the way. Volume does not help, it's going to be general, they're going to pass by it. I mean, when you see a resume that's not meant for that job, you don't even look at it, right, like we look at resumes, right. I think it's like 20 to 30 seconds. I mean it goes down immensely when you're looking at something and you can clearly tell they didn't read the job description. So immensely when you're looking at something and you can clearly tell they didn't read the job description.

Speaker 3:

So I highly recommend personalizing it, I highly recommend reaching out, targeting companies, targeting roles. And I think the biggest thing is, once you kind of figure out like this is the level for me, this is the industry for me, this is actually even just those two things, it narrows it down so much. So when you are applying and you already have that customized resume, you're not actually making a ton of changes, you're just making, you know, a few changes maybe on your summary and being like, oh, I'm really excited about this company because of XYZ, but you already probably have a custom industry resume and the leveling is right. So it's not a ton of work, but it's still much more thoughtful than being like blasting your resume everywhere and, honestly, getting it ignored because it's not relevant.

Speaker 2:

So when you speak about personalization, it sounds like you are suggesting potentially changing your summary and put that company name over there, which is already relevant. Great way to stand out. How would you recommend people to follow up or to reach out with that company, or hopefully a recruiter, if there is their details, what's a good way to do it?

Speaker 3:

I think email is great if that's possible. If you don't have their email, linkedin would be the best right. I think hiring manager or the recruiter or the talent team are the best people to follow up. They expect that right, they expect.

Speaker 2:

I love that. So they do expect right and they do almost look at candidates differently when they do follow up.

Speaker 3:

I don't think it hurts you in any way if that does happen, if they do reach out, right. Some people may not respond, but it's not going to hurt you in any way. If anything, it's only they do reach out, right. Some people may not respond, but it's not going to hurt you in any way. If anything, it's only going to help you, right? I know people get nervous about reaching out and I would just say that it's not going to hurt you. It's only going to help if they.

Speaker 3:

And if they don't respond, they don't respond right. So they expect people to reach out, but whether they respond or not is really up to them. So they expect people to reach out, but whether they respond or not is really up to them. But I would say it never hurts you. So I would highly recommend doing it because, if anything, it might just be like oh I did just see that name come in, let me go check out their resume, even if they don't respond, and so it can never really really hurt you. I guess is what I'm trying to say.

Speaker 2:

That's a wonderful advice and I have seen it from the perspective of a hiring manager as well. You are going to CVs and, as you said, you get a few seconds to check them out, but if somebody messes you, you are going to start thinking about a person and looking to their CV again, probably with a different lens. So I can completely agree it can never hurt you, but it can very much open the door that you want to see open. Exactly, swati, it's great to know that we have an amazing advocate in recruitment and that you are specializing for helping CSMs find their professional homes. What drives you in this world? What is one thing that is your that you're passionate about when it comes to working in recruitment in this particular?

Speaker 3:

niche. I love the people. I mean CS has had, you know, quite a challenging year. We had a little bit of a dip in the pandemic. We've had a tough, you know couple years and I think that if I didn't love the community and the people I've met and you know really understand how imperative this function is to the business, you know I probably, you know, could have completely pivoted right with how challenging it's been in the space. But I love the people. I think CS people are some of the smartest people I've met. They understand the people side, the business side, the number side. I mean it's such a challenging and unique skill set, right, which is what makes it really fun to recruit and hire for.

Speaker 3:

I was always looking for something that was challenging, right, that was like fun. But it's like you also have to talk to these people and network with these people and, you know, be friends. Well, I get to be friends with these people, I should say. But I think the it's like if you don't feel connected to the people, it's really hard to recruit or work with them or partner with them.

Speaker 3:

And I just found that I really connected with the CS community right, the more and more I got to know them and now I'm part of it right, and you know, as a partner or a vendor or a recruiting leader. You know, whatever you want to call us right, everyone has their own name for us. But it took a lot for me to just be like I really care about you and I care about the community and I care about the roles I'm working on and I'm so glad that I've been accepted into this community. But I really wanted to show that I care and I really care about the function right and I think that I'm so glad that that really care about the function right and I think that I'm so glad that that's been conveyed. But I the people I mean honestly I would have I know I would have pivoted if I didn't love, like, what the function does and the people I'd met.

Speaker 2:

And for all the CS professionals listening, what would be your main takeaway that you would want them to take out of this conversation?

Speaker 3:

Oh my gosh, that is such a hard question, but CS is an incredible function. It's so important to the business. Keep doing what you're doing because I know it's hard. Keep doing what you're doing because I know it's hard.

Speaker 2:

And if we can help, let me know and thank you, Swati, so much for helping so many customer success professionals find their next professional home and for just being such an awesome part of our customer success community. Yeah, we want you in. You're a part of us.

Speaker 3:

That's it, thank you. Yeah, I hope so. It's been a while I've I've loved being part of the community. I feel like I know way more CS people than talent people at this point.

Speaker 2:

I think that says something about a CS community.

Speaker 3:

I think so too. A lot of good people, and I'm so glad we finally met in person. It's been. It was so nice meeting you in New York.

Speaker 2:

I'm so glad we finally met oh, thank you so much for staying here and thanks so much for coming to the show. I'm so excited about this conversation. I can see so many great insights and nudges of wisdom that especially folks who are looking into getting their role in customer success can take up on this conversation. So it was a real pleasure. Thank you, swati. Thank you so much. Bye-bye.

Speaker 1:

Thank you for listening. Next week new episode, Subscribe to the podcast and connect with me on LinkedIn so you're up to date with all the new episodes and the content I'm curating for you. Have a great day and talk to you soon.